Inclusive Knowledge Solutions

Trevor A. Dawes and Russell Michalak

Transforming Higher Education

From insight to action. A clear plan, not just a presentation.


Services

Workplace Culture Support for Libraries

Healthy library cultures power great service. We partner with libraries to uncover challenges, strengthen trust, and co-create practical steps toward a more connected and collaborative workplace.

Tailored to Your Needs

No two libraries are alike, and neither are our visits. We start with a discovery call, listen to your goals, and shape the process around your team’s needs, staffing structures, and timeline. Every step is customized to meet you where you are.

How It Works

Pre-Visit Discovery

  • Goal alignment with leadership

  • Optional climate survey to capture staff perspectives

  • Virtual planning sessions to tailor the visit

On-Site Engagement

  • All-staff presentation on culture and transformation

  • Small-group meetings with managers, supervisors, and staff influencers

  • Leadership debrief with themes and initial recommendations

Post-Visit Support

  • Detailed report with actionable recommendations (within 45 days)

  • Up to three virtual follow-up meetings to support implementation

  • Option for an all-staff virtual session to continue dialogue

Outcomes You Can Expect

  • A clearer picture of your library’s culture

  • Practical, prioritized next steps

  • Safer spaces for staff to share perspectives

  • Stronger communication and trust across the library

 

👉🏾Right-sized for your library. Mix-and-match sessions to fit your team and timeline.


Transforming Academic Culture

At Inclusive Knowledge Solutions, we are committed to dismantling toxic academic cultures and fostering growth, inclusion, and innovation in higher education. Founded by Trevor A. Dawes and Russell Michalak, our mission is to create equitable and dynamic environments where libraries, leadership, and learning thrive.

We specialize in tailored solutions that prioritize diversity, equity, and inclusion, ensuring that your institution stays ahead in today’s changing academic landscape.


Our Approach

We believe that academic spaces should be centers of collaboration, knowledge, and respect. Our services empower institutions by:

Enhancing library spaces with cutting-edge tools and strategies.
Developing leaders who can drive positive, lasting change.
Fostering continuous learning and innovation through best practices.
Providing comprehensive DEI education to ensure every voice is heard.

Let’s work together to transform your institution into a thriving, inclusive learning environment.


Who We Are

🔹 Trevor A. Dawes – Leadership & Diversity Expert

With over 20 years of experience in higher education and library management, Trevor is a renowned expert in leadership and diversity. He consults with institutions nationwide, leading workshops and training sessions that elevate library effectiveness and institutional success.

🔗Website | Google Scholar | Orcid

🔹 Russell Michalak – AI & Library Innovation Leader

Russell brings over 20 years of experience in higher education, dedicated to transforming library culture through EdTech solutions, AI literacy, informatio literacy, assessment, leadership, project management, and AI-driven library innovations. His work focuses on empowering professionals, implementing AI tools, and transforming library operations into hubs of equity, respect, and collaboration.

🔗Website | Publications | Google Scholar  | Orcid

 

Our Combined Expertise

🫱🏿‍🫲🏿Together, Trevor and Russell are redefining how institutions create inclusive, diverse, and equitable learning environments, emphasizing that culture drives impactful change beyond strategy.


Why Choose Inclusive Knowledge Solutions?

Library Innovation & Transformation
Turn your library into a cutting-edge hub for learning, technology, and research.

Leadership Development & Training
Empower academic leaders with skills to drive equitable, inclusive change.

Organizational Learning & Continuous Growth
Create a culture where learning and collaboration fuel long-term success.

Equity, Diversity & Inclusion (DEI) Strategy
Ensure your institution thrives in a diverse, global academic landscape.


Let’s Build the Future of Higher Education Together

Are you ready to create lasting change in your institution or your life? Trevor A. Dawes and Russell Michalak here to help you.

📩 Book a Free Consultation 

Let’s create cultures that inspire, empower, and thrive. 


Join the Inclusive Knowledge Solutions Community

Stay ahead in the rapidly evolving landscape of higher education with the latest insights from Trevor A. Dawes and Russell Michalak. Whether it's about dismantling toxic cultures, enhancing leadership capabilities, or fostering inclusive academic environments, our newsletter is your go-to resource. 


Read our Book:

Toxic Dynamics: Disrupting, Dismantling, and Transforming Academic Library Culture

By Russell Michalak, Trevor A. Dawes, and Jon E. Cawthorne, editors

What Readers Are Saying About Toxic Dynamics

🔗https://crl.acrl.org/index.php/crl/article/view/26686/34611


"Acknowledging the toxic culture and its existence is the first step, and change does not happen overnight, but the strategies offered in this book are essential to consider. The editors offered a great general multi-step process as a starting point: “identify the issues, create a plan, build a coalition, foster open communication, lead by example, lead to promote sustainable change, and celebrate progress.”


Blogs/Podcasts

Building Bridges in the Library Workplace: Communication, Empathy, and Psychological Safety

Libraries thrive on collaboration. Yet too often, our ability to work well together falters not because of skill gaps, but because of how we communicate. Words, tone, timing, and unspoken assumptions can create friction that undermines trust. To counter this, many library leaders are experimenting with tools and frameworks that put communication, empathy, and psychological safety at the center of workplace culture.

Read more »

Supervisors: How to Be More Approachable for Your Team

Supervisors don’t always realize how intimidating they look to their team. Even if you see yourself as open and collaborative, your employees may hesitate to share concerns, ideas, or feedback. Why? Because the role itself carries power, and power creates distance. The good news: supervisors can actively close that gap. Here’s how.

Read more »

Boundaries Build Trust: Lessons for Inclusive Leadership

In today’s academic workplaces, leaders often talk about inclusion, respect, and collaboration. But one of the most overlooked foundations of all three is the ability to set and honor boundaries. Boundaries are not walls that divide us; they are commitments that define how we work together with clarity, respect, and care.

Read more »

When “I’m Sorry” Isn’t Enough: Protecting Your Mental Health at Work

You’ve asked for more help—more staff, more resources, more time—again and again. You’ve presented data, shared reports, explained trade-offs, and documented the risks. Yet the answer often comes back the same: a sympathetic nod, maybe even an “I’m sorry,” but no real relief, no action, no remedy, nor a solution. If this sounds familiar, you’re not alone. Many employees live in this cycle, where overwork becomes normalized and requests for support fade into background noise.

Read more »

The Cost of Niceness: When Being Liked Undermines Leadership

In many academic libraries and workplaces, “niceness” is a celebrated trait. We want to be approachable, collaborative, and supportive of colleagues. But there’s a shadow side to this cultural value: when the desire to be liked outweighs the need to lead effectively. In toxic dynamics, niceness can mask conflict, stifle honest communication, and leave teams without the guidance they need.

Read more »

Escaping the Echo Chamber: How Professional Associations Break the Silence

When you work in a library—especially a smaller one—it’s easy to feel like you’re talking to yourself. Ideas swirl around in your head, problems are mulled over on repeat, and solutions echo back without fresh perspective. Over time, that echo chamber can become isolating. Without input from others, it’s harder to grow, harder to adapt, and harder to feel connected to the larger profession we are all a part of.

Read more »

The Two-Way Street: Building Trust Through Better Organizational Communication

Every organizational survey seems to tell the same story: employees want more communication. Yet when leaders respond with regular updates, open-door policies, and multiple channels for information sharing, the complaints persist. Staff members continue to feel left in the dark, suspicious of hidden agendas, and frustrated by what they perceive as a lack of transparency.

Read more »

When Listening Isn’t Enough: The Difference Between Hearing and Truly Understanding Employees

Leaders in academic libraries and higher education often emphasize the importance of “listening” to employees. Staff surveys, open office hours, and town halls are all designed to create the sense that leadership is paying attention. Yet many employees report a gap between being heard and being truly understood. The difference lies not in the act of listening itself, but in how leaders respond.

Read more »

Building Trust and Laughter in Academic Libraries

Toxic workplaces in academic libraries often share the same roots: lack of communication, absence of trust, and exclusion. The consequences are predictable—burnout, disengagement, and diminished scholarly output. Yet, the opposite is also true. When trust, inclusion, and even laughter are present, library teams thrive. Scholarly productivity grows, relationships deepen, and the workplace feels lighter.

Read more »

Toxic Culture and Burnout in Academic Libraries: Finding a Way Forward

As a library director, I see firsthand the toll that toxic culture and burnout can take on academic librarians. The signs are often subtle at first—a colleague skipping breaks, staying late too many nights in a row, or withdrawing from discussions they once led with energy. Over time, those small signals accumulate into disengagement, frustration, and, eventually, burnout.

Read more »

Empowering from the Top, Managing from the Middle: Building a Culture of Shared Leadership

Healthy organizations thrive when leadership is not concentrated at the top but shared across all levels. Senior leaders set the tone through vision, trust, and empowerment. Middle leaders bring that vision to life by connecting strategy to practice, fostering collaboration, and guiding teams through change. Together, these roles create an environment where innovation and resilience flourish.

Read more »

Ready to Transform Your Institution?

Contact us today to discuss how our inclusive knowledge solutions can benefit your higher education establishment.

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